Privacy Policy

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About this Privacy Policy

Realz Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected when you visit the website, create or use an account, contact support, complete verification, make deposits or withdrawals, participate in gaming services, or otherwise interact with the site.

Personal information means information that identifies you, or that can reasonably be linked with you. The information handled may depend on the services you use, the choices you make, the information you provide, and the legal or security checks that apply to online gambling services.

By using the website or its services, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you may be asked to provide it separately. You can withdraw consent for marketing communications at any time using the method provided in the communication or by contacting support.

This policy should be read together with the website’s other terms, notices and responsible gambling information. The policy may be reviewed and updated when services, technology or legal requirements change. The current version published on the website will apply to your use of the services.

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Information we may collect

A casino website typically needs different categories of information to provide account services, meet verification requirements, process transactions and maintain a safe platform. The information collected will depend on your interactions with Realz Casino.

Account and identity information

• Name, date of birth, contact details, username and account credentials.
• Information about your account preferences, communications and service activity.
• Information needed to confirm that you are eligible to use the services.
• Identity or address information provided during account opening or verification.

Verification and compliance information

• Copies or details of identity documents and other documents requested for verification.
• Information used to assess account security, prevent fraud, identify unusual activity and support responsible operation of the services.
• Records of checks, requests, correspondence and decisions connected with verification, security or account review.

Payment and transaction information

When you deposit, withdraw or otherwise transact through the website, relevant payment and transaction records may be handled. These may include transaction dates, amounts, payment method information, status details and related account records. Payment providers may process payment details under their own privacy policies. Where possible, payment information may be handled through specialist providers rather than being stored directly by the website.

Technical, device and usage information

The website may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, session details and information about how you use the site. This can help with website operation, security, troubleshooting, performance measurement and service improvement.

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How information is used and protected

Information may be used for purposes connected with operating the website and providing gambling services. These purposes can include creating and administering your account, processing deposits and withdrawals, providing customer support, communicating service updates and responding to enquiries.

• To verify your identity and eligibility and to keep account information accurate.
• To complete security, anti-fraud, anti-money laundering and other integrity checks.
• To detect, investigate and prevent unauthorised access, misuse, cheating, fraud or other harmful activity.
• To process transactions and maintain accurate gaming, payment and account records.
• To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to the services.
• To monitor, maintain, test and improve the website, systems and user experience.
• To provide support, handle complaints and manage communications about your account or the services.
• To send marketing or promotional communications where permitted and, where required, where you have provided consent.

Information may be shared with service providers that help operate the website and its services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support services, security specialists, professional advisers and other suppliers acting on relevant instructions. Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected unlawful activity, or to comply with a lawful request or obligation.

Appropriate technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so you should choose a strong password, keep login information confidential and notify support if you believe your account or information has been compromised.

Some information may be processed or stored by service providers in countries outside Australia. Where this occurs, reasonable steps may be taken to support appropriate handling and security, subject to applicable requirements and the arrangements used with those providers.

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Cookies, retention and your privacy rights

Cookies and similar technologies

Realz Casino may use cookies and similar technologies to remember settings, support account and session functions, keep the website secure, understand how visitors use the site and improve performance. Some cookies may be supplied by service providers that support analytics, security or website functionality.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how some parts of the website work, including features that require a secure or continuous session. Your browser may also provide controls for clearing existing cookies and receiving notifications before new cookies are stored.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your data rights

Depending on the circumstances and any applicable exceptions, you may ask to access personal information held about you, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about its handling.

To exercise your rights, or to make a privacy or data request, contact support@realzcasinos-aud.com. Please include enough information for your account or request to be identified. For security, additional information may be requested to confirm your identity before a request is completed. Requests will be considered and handled in accordance with applicable requirements.

Deleting information or withdrawing marketing consent may not remove all records immediately or prevent communications that are necessary for account security, transactions, service administration or legal compliance. If you unsubscribe from marketing, you may still receive important non-promotional messages about your account or use of the services.