Responsible Gaming

1

Gamble responsibly

Gambling involves risk, and losses can occur. There is no guaranteed strategy or system that can ensure a win. Every game outcome is uncertain, and past results do not predict future results. Before you play at Realz Casino, consider whether gambling is suitable for your circumstances, budget and state of mind.

Responsible gambling means making informed choices and keeping your play within limits that you can manage. Decide how much time and money you are willing to spend before you begin. Treat that amount as an entertainment cost rather than an investment. Never use money intended for rent, mortgage payments, bills, food, school expenses or other essential commitments.

• Only gamble with money you can afford to lose.
• Set a budget before playing and stop when you reach it.
• Set a time limit and take regular breaks from play.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Do not chase losses by increasing stakes or playing for longer.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit intended for essentials or sell possessions to fund gambling.
• Remember that gambling is entertainment, not a source of income.

It can also help to keep gambling separate from other activities. Do not gamble while working, studying, caring for children or managing important responsibilities. Taking time away from gambling can help you maintain perspective and decide whether your current habits remain comfortable and controlled.

2

Tools to help you stay in control

Realz Casino may make responsible gaming settings available through your account or support channels. Depending on the service and applicable requirements, these settings may help you manage your spending, time or access to gambling. Review the options available to you and choose limits that reflect your personal budget.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Set a limit before you start playing and make it realistic. A limit should not be increased simply because you have lost money or want to continue playing. If a change to a limit is requested, any applicable waiting period or account process should be followed.

Time reminders and breaks

Use reminders, session breaks and other available time-management features to check how long you have been playing. Online gambling can make time pass quickly, particularly when you are focused on a game. Stand up, step away from the screen and review your spending at regular intervals.

Account closure or self-exclusion

If you need a longer break, you can ask about closing your account or using any self-exclusion option available through the service. Self-exclusion is designed to prevent or restrict access for a chosen period. It is important not to open another account or use another person’s account during that period. Tell people you trust about your decision and remove gambling applications, bookmarks and saved payment details where practical.

Responsible gaming settings are most effective when combined with honest self-monitoring. Check your account activity regularly, keep your own records and review whether your gambling remains within the limits you selected. If a tool is not clear, contact Realz Casino through the support options shown on the website before continuing to play.

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Recognising signs of gambling harm

Gambling can become difficult to control for some people. Harm may develop gradually, and a person may not recognise the change straight away. The following signs may indicate that gambling is becoming a problem:

• Spending more money or time gambling than you planned.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it hard to focus on other matters.
• Hiding gambling activity, losses or account transactions from family and friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Neglecting work, study, relationships, health or other responsibilities.
• Gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
• Attempting to stop or reduce gambling but being unable to do so.
• Feeling shame, regret or distress after gambling and then continuing to play.

One sign does not automatically mean that someone has a gambling disorder, but it is a reason to pause and take the situation seriously. Stop playing, review your account activity and speak with someone you trust. Consider using a break, account restriction or self-exclusion option rather than trying to manage the problem through willpower alone.

If someone close to you is affected, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek independent support. Do not provide money to cover gambling losses or take responsibility for managing their account. Protect shared finances and seek advice for yourself if the situation is affecting your wellbeing.

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Getting help and protecting others

If gambling is causing financial, emotional or relationship problems, professional support can help. In Australia, you can seek confidential advice from an appropriate gambling support service, a qualified counsellor, a psychologist, a financial counsellor or your doctor. These services can help you understand your gambling, make a plan, manage money and address related issues such as stress, anxiety or depression.

You can also speak with Realz Casino through the support channels available on the website to ask about account restrictions, breaks, self-exclusion or responsible gaming settings. Support staff may explain the available process, but they cannot remove the risks associated with gambling or guarantee that losses will be recovered. Independent professional advice is recommended where gambling is affecting your health, finances or relationships.

Gambling is not suitable for everyone. Do not allow children or other unauthorised people to use your account. Keep your login details private, use available security controls and log out when you finish. Do not share payment methods or account access. Parents and carers should use device controls and supervise access to online services where appropriate.

Realz Casino may apply age, identity, account and safer-gambling checks in line with applicable requirements. You must provide accurate information and use the service only if you are legally permitted to do so. If you believe another person is using your account or that your account details have been compromised, stop gambling and contact support through the website as soon as possible.

If you feel at immediate risk of harming yourself or someone else, stop gambling and seek urgent help from emergency services or a crisis support provider in your area. Your safety comes first. Taking a break is a positive step, and asking for help early can make it easier to regain control.

Responsible gambling is an ongoing choice. Set limits before you play, review them regularly and be honest about how gambling fits into your life. If it no longer feels enjoyable or controlled, stop and seek support. Realz Casino encourages every player to make informed decisions and to use the responsible gaming options available before problems develop.