Realz Casino Terms & Conditions

1

1. Acceptance and eligibility

These Terms form a legally binding agreement between you and Realz Casino in relation to your use of the website and its services. If you do not agree with any part of these Terms, you must not access the website, open an account, deposit money or participate in any game. Realz Casino may update these Terms from time to time. The current version published on the website will apply from the stated effective date or, where no date is shown, from publication.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Realz Casino does not invite or permit access where online gambling is unlawful. It is your responsibility to check the laws that apply to you before using the website. Access may be restricted in some locations, and technical availability does not mean that use is legally permitted.

• You must provide accurate, current and complete information when registering or using the services.
• You must not create or use an account on behalf of another person.
• You must not allow another person to use your account or payment method.
• You must not use the website if you are under the applicable legal gambling age.
• You must not use the services for unlawful activity, fraud, money laundering or any other improper purpose.

Realz Casino may refuse an account application, limit access, suspend an account or close an account where it reasonably considers that these Terms, applicable law, platform rules or safer gambling requirements have been breached.

2

2. Accounts, verification and security

You may need to register an account to use some or all of the website’s services. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed without permission, you must stop using it and notify Realz Casino through the available support channel as soon as possible.

Realz Casino may ask you to verify your identity, age, location, payment information or source of funds. Verification can be requested when an account is opened, before a transaction is processed, during account use or whenever required for security, compliance or responsible gambling purposes. You must provide information and documents that are genuine, readable, current and relevant to the request.

An account is intended for personal use only. You must not open multiple accounts, use another person’s account, share account credentials or attempt to bypass a restriction. If more than one account has been created in error, you should notify Realz Casino. Duplicate or linked accounts may be reviewed and may be closed where permitted by law and these Terms.

You must ensure that information held on your account remains accurate. Realz Casino may delay or decline account activity while verification is incomplete. Where an account is suspended or closed, you must not create another account unless Realz Casino expressly permits you to do so.

3

3. Deposits, withdrawals and play

Deposits may be made only through payment methods made available on the website and only by the account holder. You must not use a payment instrument belonging to another person without proper authorisation. Realz Casino may apply transaction checks, reject a transaction, request further information or return funds where a payment cannot be accepted or verified.

You should deposit only money that you can afford to lose. Once funds are credited, they may be used for eligible games and services in accordance with the relevant game rules. Wagers are final once accepted, except where a transaction is cancelled, voided or adjusted under these Terms, the applicable game rules or an obvious error correction.

Withdrawal requests may be subject to account verification, transaction checks, applicable game rules and any lawful restrictions. Realz Casino may return funds using an appropriate verified payment method. You should ensure that your payment details are correct and that your account information is complete before requesting a withdrawal.

Game outcomes are determined by the relevant game system and rules. Technical interruptions, communication failures, display errors or other events outside reasonable control may affect access or a transaction. If a game is interrupted or an obvious error occurs, Realz Casino may investigate and take a fair and lawful corrective action, which may include voiding affected activity or restoring the position immediately before the error.

Any promotional offer, bonus or campaign may have separate terms. Those terms will apply in addition to these Terms and should be read before participation. If promotional terms conflict with these Terms, the specific promotional terms will apply only to the extent of the conflict.

4

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set personal limits, take regular breaks and never gamble with money needed for living expenses. If gambling stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek independent support.

• Do not chase losses or increase stakes to recover money.
• Do not gamble when affected by alcohol, drugs, strong emotions or fatigue.
• Do not borrow money or use credit to fund gambling.
• Use available deposit, wager, loss, session or time controls where offered.
• Request a break, account restriction or self-exclusion if you need help stopping.

Realz Casino may apply responsible gambling interventions, including contacting you, restricting deposits or play, suspending an account, or requiring additional information. A self-exclusion or restriction is intended to help you stop gambling. You must not attempt to avoid it by opening another account or using another person’s account.

You must not misuse the website or interfere with its operation. Prohibited conduct includes cheating, collusion, automated play, exploiting a software or pricing error, manipulating game results, using malicious code, attempting unauthorised access, disguising your location, or engaging in fraud. Realz Casino may investigate suspected misconduct and take action consistent with applicable law.

5

5. Privacy, intellectual property and liability

Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may need to be collected, used and disclosed for account administration, identity checks, payment processing, security, fraud prevention, customer support, responsible gambling and legal compliance. You should read the Privacy Policy to understand how personal information is managed.

The website, software, text, graphics, branding, design and other content are owned by or licensed to Realz Casino unless stated otherwise. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without prior permission.

The website and services are provided subject to availability. Realz Casino does not guarantee that the website, games or related features will always be uninterrupted, secure, accurate, complete or free from defects. Nothing in these Terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

To the extent permitted by law, Realz Casino is not responsible for loss caused by events outside its reasonable control, misuse of an account, inaccurate information supplied by you, unauthorised access resulting from your failure to protect login details, or use of the website in breach of these Terms. Any liability that cannot be excluded will be limited as permitted by applicable law.

Suspension, closure and continuing terms

You may stop using the website and request closure of your account at any time, subject to any verification, transaction or legal requirements. Realz Casino may suspend or close an account where necessary for security, compliance, responsible gambling, operational or other legitimate reasons. Closure does not remove rights or obligations that arose before closure. Terms concerning payments, privacy, intellectual property, liability, disputes and interpretation may continue after the account is closed.

Governing rules and questions

These Terms are intended to operate consistently with applicable Australian law and any mandatory rights available to players. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. If you have a question, complaint or concern about these Terms, use the support options provided on the website. You should keep a copy of the Terms and review this page regularly for updates.